Best Blinds Pietermarizburg, shoddy installation and even worse after sales service.

Terrible experience. Owned by one Muhammed who has been both obnoxious and insulting when we raised some concerns we had regarding the installation of the blinds in our residence. The blinds were both incorrectly installed and also the workmanship was shoddy and of a low quality. They were also installed skew in the main room. We requested that they install the blinds in the recess of the window frames. The blinds were installed on the outside of the recess and now looks both untidy and it hangs with an overlap that is unsightly. They also said they would be on site ( as per their SMS, at 9 AM) They eventually arrived closer to 11. We called several times to see what had happened but our calls were ignored. The install was supposed to take 45 minutes, it took over 5 hours. When I requested that they come back to correct the work the owner of the business resorted to insults and lies, ( Please see below email I received). I would NEVER recommend Best Blinds in Pietermaritzburg and would warn anyone who wants to have blinds installed to give them a wide berth.

( Copy of email I received) "Please take note that we have gone over and above to assist with your blinds. We have made contact with the factory unfortunately the factory cannot assist as the blinds had already been cut according to the question that you have accepted.

Furthermore on the day of instillation your dad had asked us to install the blinds in the inside of the frame. We did advise that once the blinds had been ordered from the factory there was not much that we could do.

We did attempt to cut the blind to fit in the inside of frame but there was not enough space. All members of my staff have been insulted for a mistake made by your father. He advised that he wanted the blind exactly as your old blinds. We gave him what he had asked for. The walls in your home are not level. The blinds were installed according to eye level.

We have been out to your property 8 times. 3 of those times were afterhours at the company's cost. We had also given you a 30 percent discount on you blinds.

As such we regret to inform you that we will be writing off whatever you owe to us. We do not wish to do anymore work for you. Please find someone else to do your work. Furthermore reframe from contacting us as we will not entertain this situation anymore."

I have had more correspondence since, needless to say, its even more insulting and abusive. This is a case in point on how NOT to deal with customer complaints.