You pay for something that you don't even receive

I have been contacted by Besige Breintjies to subscribe monthly for access to their apps. As my Grade 5 daughter could benefit from the app in preparation for the exams, I gladly subscribed and they deducted the R299 from my bank account. Only 5 days after they deducted the money, they sent me an email with links to books and apps. None of those links took me to an app for Grade 5. The apps available was preschool up until Grade 4.

I emailed them with my query and after a few days a received a response that they resolve the issue. After I reached out again the lady informed me that she will send me the correct link, it never came. I contacted them again and requested a refund as I am getting nowhere, exams were over and no feedback regarding the Grade 5 app. They informed me that I can not get a refund but they will send the link. It's again 2 weeks later and still no link.

This is beyond disappointing and a waste of money!