HB
Helena B
1 reviews | Active since Apr 2023
11 Apr 2023, 11:46
Sales VS Service
We have been members for 3 years, my kids have now outgrown the programs. We find no further value in the product or service. I have tried twice to cancel my subscription, they do not listen to your feedback only utilise the conversation to sell more products and convince you to continue. In April 2023 their membership fees was increased without prior notification to customers. They also allow for 3rd party advertisers to contact you and sell their products to you as well.
They are definitely more driven by sales than to supply and improve on their service. Hopefully they can change this dynamic in the future...
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Replies (2)
Besige Breintjies's replyOfficial
11 Apr 2023, 12:27Dear Helena, we've received your review.
Thank you for raising your concern.
I see that you spoke to your personal consultant earlier today and we'll definitely have a look at what happened during that conversation.
However, I see we've noted your profile as 'cancelled' and all further debit orders / deliveries etc will be stopped immediately.
We apologize for this experience.
Please let us know in future should you need assistance with anything else.
Have a great day!
Besige Breintjies Client Care Team
Thank you for raising your concern.
I see that you spoke to your personal consultant earlier today and we'll definitely have a look at what happened during that conversation.
However, I see we've noted your profile as 'cancelled' and all further debit orders / deliveries etc will be stopped immediately.
We apologize for this experience.
Please let us know in future should you need assistance with anything else.
Have a great day!
Besige Breintjies Client Care Team
Besige Breintjies's reply11 Apr 2023, 12:27
Official
Dear Helena, we've received your review.
Thank you for raising your concern.
I see that you spoke to your personal consultant earlier today and we'll definitely have a look at what happened during that conversation.
However, I see we've noted your profile as 'cancelled' and all further debit orders / deliveries etc will be stopped immediately.
We apologize for this experience.
Please let us know in future should you need assistance with anything else.
Have a great day!
Besige Breintjies Client Care Team
Thank you for raising your concern.
I see that you spoke to your personal consultant earlier today and we'll definitely have a look at what happened during that conversation.
However, I see we've noted your profile as 'cancelled' and all further debit orders / deliveries etc will be stopped immediately.
We apologize for this experience.
Please let us know in future should you need assistance with anything else.
Have a great day!
Besige Breintjies Client Care Team
Besige Breintjies's replyOfficial
14 Apr 2023, 08:41Good morning Helena, thank you for your patience.
We've sent you the feedback from the call via email.
As per our Quality Control department the consultant only provided more information on the programs we have available for 9 year olds at the moment.
After the information was provided and you still opted to rather stop the membership, she cancelled the membership for you.
Please contact our Client Care department should you need further assistance.
Have a wonderful weekend!
Besige Breintjies Client Care Team
We've sent you the feedback from the call via email.
As per our Quality Control department the consultant only provided more information on the programs we have available for 9 year olds at the moment.
After the information was provided and you still opted to rather stop the membership, she cancelled the membership for you.
Please contact our Client Care department should you need further assistance.
Have a wonderful weekend!
Besige Breintjies Client Care Team
Besige Breintjies's reply14 Apr 2023, 08:41
Official
Good morning Helena, thank you for your patience.
We've sent you the feedback from the call via email.
As per our Quality Control department the consultant only provided more information on the programs we have available for 9 year olds at the moment.
After the information was provided and you still opted to rather stop the membership, she cancelled the membership for you.
Please contact our Client Care department should you need further assistance.
Have a wonderful weekend!
Besige Breintjies Client Care Team
We've sent you the feedback from the call via email.
As per our Quality Control department the consultant only provided more information on the programs we have available for 9 year olds at the moment.
After the information was provided and you still opted to rather stop the membership, she cancelled the membership for you.
Please contact our Client Care department should you need further assistance.
Have a wonderful weekend!
Besige Breintjies Client Care Team