Bad service from one of your companies

I write this to platinum life as I am actually complaining about a company that belongs to you. Besige breintjies has given more aweful service. They claim to exchange broken tablets devices,but instead lie . I am not being treated fairly. My neighbour and I had the same complaint one day apart, Infact made the complaint on my neighbours behalf , she has recieved her replacement the same week and I am told they are out of stock. Please can some at the company help me I want a replacement of this broken tablet