Bad Customer Service

A service was booked with Berzacks Cape Town, we were called later by a machine mechanic stating he can repair it for us on Saturday as opposed to waiting a week. We agreed. As arranged we waited at Stellenbosch train station, calls were made no answer. Whatsapp's were sent and ignored. I called Monday morning and was told how disappointed they are as their employee told them we didnt pitch however they will repair our machine on Wednesday (today)

12:00 I call to find out where they are only to be put through to one of the rudest employees I have ever spoken to. Apparently his hands are full and we must wait, when explaining that we already made arrangements for Saturday and whoever I spoke to yesterday confirmed the repair for today and there was nobody at the station he said he didnt know anything about it and I musnt take my problems out on him. When explaining that all we want is our machine serviced he told me that its not his problem. Unacceptable service!!