Very slow service

I arrived with my sick mother at the hospital around 8pm. It's amost midnight and we have not received any service. There are only about 10 patients in the waiting area. Eventually left the hospital just after midnight without the help and having paid for it. No refund. And yet I get asked to sign a form that I'm leaving. What sort of hogwash is that? ?? You don't offer the help on time but expect me to sign some ****** form that I'm leaving! !!!!!! I would like my refund please. People were vomitting in the waiting area and bleeding on the floors and nobody bothered to clean of attend to those. That hospital is a disgrace.