My mother was in Bertha Gxowa hospital today and was told by a lady who works in the front desk at OPD that she is faking her sickness

My mother was in Bertha Gxowa hospital today and was told by a lady who works in the front desk at OPD that she is faking her sickness.My mother is not well she has epilepsy and this really hurt her feelings.She would like the appropriate action to be taken against this lady and and would like an apology from her. Unfortunately we don't know her name.