Really, really bad service. In fact, no service!

Took my Bernina 334D overlocker into Bernina Northmead, Benoni, on 26th January for repairs. Technician phoned me on 29th to tell me that there was a problem with the looper and that I also needed a new motor. I was most surprised as the motor was only 3 years old and the machine had hardly been used since then. I told him to only fix the looper and service the machine. I would deal with the motor at a later stage.<br> <br> Today, 23rd February (4 weeks later), I go to collect my machine as I had heard nothing from Bernina. They say they had tried to contact me but no message was left on my cell.<br> <br> Nothing, nothing, nothing had been done to the machine. After 4 weeks it was exactly the same as when I had taken it in. Not on Bernina, really bad service and communication. I will never take my machines to your branch in Northmead again.