POOR SERVICE!!!!!!!!!!!!!!!!!!!!!!

My vehicle was towed to Bernie's Coachworks on the 29th of January. I had to fight through to get an update from them. Having to constantly call to get feedback or at least movement. I was told it'll be a 2 weeks job or less, I waited until the 2 weeks elapsed, called to find out on the progress as they were quiet, I called on the 14th of February 2022 to hear why I wasn't informed about collecting my car. Turns out no work was done on the vehicle, few days later I was told there is a backlog on the spares. A document was attached dated the 16th of February 2022 stating that I should wait for at least 15 to 30 day for the parts, as they had to order them from the manufacturer.

Why I wasn't informed that there'll be a delay? I had to be the one to make contact to get feedback very unprofessional.

I was yet forced to be patient and understanding again because I wanted my car to be fixed. The estimated time elapsed. I once more called the Bernies Coach works again (14th March 2022), and Mr Cas Voster told me they have received the parts and I should get my car on the 25th of March 2022. There was no communication from them since then as usual, I took it upon myself to go to the panel beaters to check on the progress of my vehicle (24th March 2022). Mr Duane/ Dwayne assisted me and assured me that by Monday or Tuesday that is now the 28 and/or 29th March 2022 it should be ready, they got delayed due to the strike which was on Thursday by the way, I was supposed to collect it on a Friday the 25th of March 2022. I still understood and gave them time.

I called the morning of the 30th of March 2022 to confirm the time I should go to fetch the Vehicle since they didn't bother notifying me, Mr Cas Vorster confirmed the 16h15 and 16h30 I can collect the vehicle (30 March 2022). I made arrangements for someone to get it as I was still at work, to my surprise the car is not ready in actual fact it's a shell. I have been without a car for full 3 months, I am not happy with their service and the should improve on communication and actually keep the promises they make towards their customers at their accord.