Started out unhappy but BH changed my mind

I was an upset customer as I received pots which started chipping and when I reached out to BH SA they weren't helpful initially but the matter got through to Ismail (The Head of ECommerce for BH and Royalty Line) and he personally apologised for the experience I had and organized multiple replacement uints dispatched to myself and personally oversaw the delivery and collection thereof. While I started out unhappy I am pleased with the service I received and the assistance of Ismail, thank you!