Unsatisfactory Service

I am extremely disappointed with the service received from Bergen's Appliance Repairs Vanderbijlpark. I sent my dishwasher in for a quotation, and after receiving the quote, I declined it. It then took Bergen's Appliance Repairs Vanderbijlpark two days to return the appliance to me. Upon delivery, I discovered that the entire back cover was missing. This is completely unacceptable and shows a serious lack of care and quality control. The dishwasher was handed in complete, and I expect it to be returned in the same condition. A missing back cover affects the safety, functionality, and installation of the appliance. It is the supplier’s responsibility to ensure that all parts are accounted for before returning a customer’s property. When I requested feedback, I was told that they “never receive dishwashers with back covers.” I then asked them to speak to the employees who collected the unit, only to be told that they also claimed the dishwasher had no back cover. This is simply untrue. The employee struggled to hook the pipes onto the clips at the back of the dishwasher before loading it onto the bakkie — clear proof that the back cover was present when it left my home.