THE WORST CUSTOMER SERVICE EXPERIENCE EVER!

We sent in our fridge for repairs in your Krugersdorp branch, after a day or two we went to the shop to find out any progress.

Laureen said the fridge had an internal leak and we should speak to the technician working on the fridge Richard.

He advised us that it is indeed an internal leak and the fridge cannot be fixed if it is in that state, but said he put in a bit of Gas to test the fridge over the weekend to see if it is bad or if we can at least use it for a couple of months until we get a new fridge.

The following week Laureen calls and says the fridge has been fixed, we were shocked as initially she advised that the fridge was not going to be fixed as it was an internal leak.

We took the fridge home and waited for an hour before we used it as advised, but the fridge was hot and not getting cold, we tried using it for a week thinking it will work.

It did not work.

Why did they insist on working on the fridge when they clearly knew that it was an internal leak.