Terrible experience with Bergen's Fourways branch

Absolutely shocking. I see that this is a trend after reading some of the other reviews on here.

We decided to call the Fourways branch after being referred to them by the Randburg branch. We had used Bergen's before (branch in Petervale closed) and trusted their services, so we were eager for their assistance in repairing our oven's broken thermostat. I spoke to a lady over the phone, reassured her that the thermostat was causing problems, and agreed to have an assessment on Saturday morning.

Technicians came on Friday, immediately opened up our oven so as to secure a ridiculous call out fee, and promptly insisted we wait two days (not including Sunday) for them to find a replacement and repair the oven (they could tell me how long it would take to fix, but I'd have to wait for the office to send me a quote. Ridiculous). Apparently, they don't carry any spare parts at their dedicated in-house workshop because "we might not be able to use them" even though the company had already been told that my Defy's thermostat was an issue; and spare parts are sold during trading hours on a daily basis. I was not informed that this would be the case over the phone. They then told me that they don't work weekends, which would only extend the time required to fix my oven. This was a lie, because I had originally scheduled an appointment for Saturday. Their narrative then switched to "we do work weekends, but not Sundays".

When questioned about company policy, we were rudely instructed by the technicians to call the office because they couldn't give us any answers - even though "they had been working for the company since 2010". They also couldn't answer why they had to spend two days to pick up and replace a part from Defy even though we'd already have to pay them R600 (which apparently covers petrol for a 15min drive and their time out of office, which isn't spent fixing my oven or sourcing parts). Apparently, they had other machines to assess that day and wouldn't be offering me adequate service considering the fees they charged me upfront. Instead, they simply told me that "they weren't going to speak to me anymore" while still in our home, expecting us to pay them. They charge high-quality prices for poor, immature and misogynistic service; only offering a belligerent attitude towards their clients and quick access to a card machine. Very disappointing.