****med by fourways Bergen’s Appliances

On Thursday Morning 10am I had contacted Bergen’s Appliances Fourways requesting a quotation for my fridge, they had agreed to pick up the fridge and assess it at their premises, which they only did the next day in the afternoon after several follow ups from me. The initial problem with my fridge was the fact that it was making a noise and was not cooling. I knew for a fact the problem was it needed refilling of gas and it’s part of the reason I had agreed they can take it, despite the several bad reviews I had read because I had assumed that it will be an easy fix, given the fact that I already knew the problem (which I have had before and had it fixed). There was no communication from Bergen’s whatsoever the whole day on Friday and Saturday and it which point I then called them Monday to ask what the quotation will be. It’s only then they came back to say my fridge cannot be fixed and should they discard of the fridge. I said no and they returned the fridge on the same day, the problem is now the fridge that they returned is my fridge but with SEVERAL new problems. The back of the fridge has been ripped away and now there is styrofoam visible, on top of that the fridge that had no problems switching on is no longer switching on. I would advise anyone that decides to risk taking their fridge to Bergen’s to proceed with caution as you will end up with an even bigger problem and they are the first to offer to “discard” of your fridge once they have stripped it.