Poor Service & Workmanship NO Resolution

7th of December fridge collected by Bergen's Strubensvalley for new seals and fridge not cooling. Loaner fridge dropped off in disgusting state - took over an hour to clean before we could put food stuff into it. Work was done and paid for. Fridge was delivered a few days later with door not closing and sub-standard seals used. Several calls to manager did not resolve issue. Advised by manager only flimsy (not concertina) seals available for all their repairs to fridges and nothing can be done about new gap between seal and frame of freezer. Email to Franchise owner Adriaan van Bergen with photographs sent 22 Dec, follow up emails on 4 & 8 Jan. Advised by manager Tanya on 5 Jan that Adriaan van Bergen would respond by 7 January 2016. Now more than a month that my fridge went in for repairs and still using loaner and no resolution to shoddy seals, freezer has gap between metal and seals now (didn't previously), door dented. Entire Christmas and New Year with small loaner fridge which you must sit on the floor to get things in and out of for family with children and grandchild. Despite follow up calls & emails - Bergen's have not resolved. I still await their resolution!