Nightmare

I gave in my refrigerator for repairs on 20 December 2022. After going back and forth numerous times for the entire summer holidays (Christmas and New Year), I received the refrigerator after one month (on 23 January 2023) hopefully fixed. On the first call out, without looking at the back area of the fridge or troubleshooting, the technician quickly decided that the freezer fan motor had to be replaced. I paid R1400 for the part to be couriered. A day after replacement of the attachment, I reported to Bergens that the freezer was still not working. They then decided that the problem was the oil/ gas blockage. The fridge had to be taken to their workshop again. A day after, I again reported that the fridge was in the same condition as when I initially gave them ie. the freezer was not working. The manager dismissed the issue simply by stating that when he sent the fridge from the workshop, it was in perfect order and that I had a 3 month workmanship guarantee. He did not offer to rectify the problem which seemed as if it was not attended to at all. Eventually I called the owner of Bergens and after much shouting with the manager on two occasions, the fridge was finally fixed and delivered to me. Further, The fridge was sent to their premises on 3 occasions. One of the technicians walks into our home and comments as if one of the females in the house was his girlfriend. During the latter part, another technician and driver felt it ok to argue with me through my frustrations with Bergens. The fridge was delivered to my home with visible scratches and dents. Obviously I will never use this company again. I imagine that the independent repairman who works on his own would be far more knowledgeable and competent than all Bergens staff put together.