Highly overpriced

<p>I phoned them to make an appointment to repair my washing machine. The lady who answered said she will phone me back with an appointment time. Two hours later I phoned again for an appointment and she said the next day. The next day I paid the R495.00 call out fee up front. They visited as and cleaned the outlet that was blocked and said the belt must be replaced; They will call with a quotation. Time spent at my home was about 15 minutes. That afternoon she called and said the belt is very expensive it will cost R2 268.74. It is a lot of money but I needed my washing machine and accepted the quotation. The next day after receiving my payment they repaired my machine, witch took about 5 minutes. My husband was at home and had some misgivings about the price quoted. I phoned them and asked for a detailed account because the account only stated replace belt and labour, no detail. The lady that answered the phone said she will ask the owner. That afternoon I phoned again and gave my email for them to send me a detailed account. The next day I phoned again asking for a detailed account. While talking to the lady on the phone the owner said in the back ground se can't understand what my problem is, she is busy with month end and doesn't have time for nonsense. She added that the labour was R900. I phoned for other quotations and it varied between R860 to R1200 to repair the machine. A belt costs between R289 to R450 depending on the model of the machine. I phoned Bergens Centurion again with the information, and the owner answered the phone. I told her that their quote was very expensive given the time they spent and no alternative quote being nearly as expensive. She started speaking very loudly and rudely, saying (nearly shouting) she quoted me and I accepted the quote, I said I agreed with that, but she simply shouted over anything i tried to say, shouting that she has to make targets and she doesn't care about my query or what I will do and she does not have anything to say to me and slammed the phone in my ear. I paid dearly for my trusting nature and will definitely not make use of their services again.</p> <p> </p>