GUARANTEE OFFERED USELESS

Within three months (guarantee period) after having repairs done to a Fridge/freezer appliance it developed a problem with the fridge not cooling. We were surprised to learn of an initial additional cost of R1500 required for attending the problem that had developed within their guarantee period and on discussion “graciously” reduced it to R975. (In total costing more than a new appliance of the same specifications). I suggest that Bergen's had in actual fact ignored the principles of refrigeration in that they replaced compressor, thermostat, charging valve, dryer, supposedly flushed and vacuumed systems and re gassed without actually effectively cleaning the system thoroughly. In fact the ambit of the work done suggests that they had in effect created a new system altogether deserving attention to all that is required to ensure such. When automotive and commercial air conditioning systems re gas they flush, clean and dry the whole system prior to re-gassing, a principle I am sure refrigeration experts understand. Bergen's action in this regard deserves comment and objection as it is indicative of either ignorance, gross neglect or willful malignant disregard, all being at the expense of their client and all being an absolute deterrent for any further dealings with them and/or referrals.