CV
Carole V

1 reviews | Active since Oct 2017

21 Jun 2022, 13:55

Excellent Service and Brilliant Attitude from Bergen's Appliance Repairs & Spares

We were working through tasks to make our apartment home and I was a little CovidCrazy with anxiety and stress when a water leak became apparent, worsening and forming pools under the new fridge and even causing water stains in a cupboard. To establish the source we began a process of elimination and finally concluded that the most recent installation was the culprit. We called the Repairer and hysterically demanded urgent attention for this mistake. One thing remains true. When you make an incorrect assumption you draw the wrong conclusion. A Service Team was sent to investigate and found that the installation done by the Bergen's Technician was PERFECTLY SOUND! The problem was the plumbing for the dishwasher which they had nothing to do with. No problem. The leaking 'tap' was fixed immediately. It was amazing that the three gentlemen sent to resolve the issue remained cool, calm and collected in the face of extreme provocation. Their professionalism, efficiency and pride in their workmanship should be acknowledged and praised. My husband and I are extremely grateful to Mark and his Technical Team from Bergen's Appliance and Repairs for service and more especially for their After Sales Service. We can only give them our sincere gratitude and thanks for their prompt rescue. Thanks again. Three cheers and hip hip hooray!!!!

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