Dissatisfied Customer

I contacted Bergen's on 22 October 2024 in connection with our Whirlpool Dishwasher that stopped working. They collected the Dishwasher the same day. After sending me an account to pay on 24 October, which I PROMPTLY paid, they returned the Dishwasher on 25 October. We discovered to our dismay that the Dishwasher had started leaking and I had to call them back on 26 October. They eventually collected the machine on 28 October. Eventually we received the machine around 18 November. Long story short.. the machine was returned to us, after numerous phone calls and personally visiting their store. Upon delivery, the technician admitted that he had accidentally broken the timer knob, but would ensure that we would get a new replacement. We're still waiting for the replacement knob. The managaress is not answering my WhatsApp messages, nor my phone calls to her mobile or store number.