Delivery of Washing Machine

So 2 weeks ago, I phone and ask how much it will be to repair my washing machine, besides the fact that the lady has been extremely RUDE, since the very 1st phone call, we are told that they need to collect and check the machine in order to quote accurately - TOTALLY understandable!!

They give me the price, we accept, and make arrangments to pay this amount once I have been paid, no problem.

I make my payment on Monday 26 March 2018, at 07:00 (AM), phone the branch again, again the lady is RUDE, but you just be friendly, tell her the payment is made, get an email address to send the proof of payment to.

Make arrangements for the machine to be delivered THE NEXT DAY - early morning, anytime from 7:30am , because I am taking into account they have already planned their trip sheet for the day!!

Amanda agrees, machine will be dropped 1st thing in the morning, she will arrange it like that, by 11:30 no machine, phone the branch, only to get told the machine can now only be dropped off after 15h00.

What the hell!! surely if there is going to be SUCH a huge time difference you phone the client. I am sorry to inconvenience you, but it is service you offer and I paid for that service.

Now I wait....