Damaged goods passed off as repaired.

Well over a month ago, my microwave packed up. My insurance company told me to get a letter from a repair place and they would replace it for a small excess. Bergens told me they could fix it for less, so I accepted and cancelled my insurance claim. The microwave has been returned twice already and still not sorted out. It is still in their possession and they have told me that they are happy with the repairs and I have to accept that.<br> <br> They scratched the cover so badly, that they imported a new one from Korea at their cost, but when it arrived it was damaged and they want me to accept it. The chassis is now also buckled and it wobbles . It also makes more noise now.<br> <br> I have been promised a call from the owner, but have heard nothing....<br> <br> My next move will have to be newspaper, Cape Talk and then a lawyer.