Bergen without service

On 13 August I had a new drive belt installed in my Speed Queen washing machine after it gave problems. After that the motor packed up. I had it collected by Bergen appliance repairs Wilropark on 2 September for a free quote. They said they could not get parts. I supp**** them with an online company that had parts. On 10 September they gave me a quote which I declined because it was way overpriced. On 11 September they returned my machine. On 12 September a technician came out and when we took out the motor the drive belt was missing. I phoned Lume van Niekerk at Bergen. She said the driver took it without knowing the belt wasn't replaced . They sent me a belt, but it was an old belt that was half cracked through. When I contacted Lume again, she said it was what the technician gave her she had an attitude and lots of excuses She refused to talk to me further on the phone and sent lots of lengthy text messages with major attitude. After a few minutes she found another newer belt, claiming it was my belt that was taken off. The people clearly do not know what goes on in the workshop, it seems that nothing gets checked. Do not take you appliances to Bergen