Awful Customer Service

I used Bergen's to fix my oven and they fixed it with no problems so I used them again for my washing machine. <br> <br> It took a week for the washing machine to be repaired which would be fine if they had contacted me to let me know what was going on. I would call frequently to find out what the problem was and when I would get it back. They always said they would call me back and not once did they. <br> <br> A week later, it broke again so they came and picked it up after another miscommunication. Still no work so I keep having to phone to find out what's going on. They tell me it was a faulty part and Defy will come fix it. I was advised I would get a phone call in the afternoon to let me know what was happening. NO CALL again. I phoned the next day to be told it was never broken and it working fine in their workshop!!! ***???? How can it go from having a faulty part to not ever being broken! Any why did no one call to tell me it was fixed????? <br> <br> It's being dropped off tomorrow and if it breaks again, I will request a refund and NEVER use them again! How difficult is it to call you paying customers? Well now I am no longer a customer!