Berg en Zee Guesthouse, GORDONSBAY situated in HIGH CRIME AREA.

We booked a guesthouse through the booking.com site. BERG EN ZEE GUESTHOUSE IN GORDONS BAY, Cape Town, South Africa. At that time they listed full alarm system. We had all our laptops with us and valuables as we left the next day to Johannesburg. That night we woke up and in intruder was next to our bed. I screamed and was terrified and was feeling vulnerable as we were not fully dressed. My partner's quick thinking chased the intruder out the door and he left his laptop bag and left. However we realised that he stole my expensive Apple laptop and all my back up drives from 5 years of business. We could not get hold of the host as she did not tell us where to find her in this big guesthouse. We were so traumatised and we ran out the door to try and see if we can find the intruder. We later drove to the police station at 3 in the morning. The host did not care. We basically paid for a nightmare night and did not even sleep much. She just manipulated a story that her insurance cannot pay for my losses. While we were eating breakfast she was in our room to check if we were telling the truth. Later on she admitted that there was footsteps up the wall where the intruder climbed up. Her assistant even told us that she and the owner discussed to put up safety doors to avoid further break ins in the near future. Now I had not luck with her and started to contact customer service at ***.. It was all a PR stunt. The one after the other consultant would mail me with false sympathy messages but nothing came of it. They do not want to admit that it was false advertising on their site and that the guesthouse also **** about the full alarm system that was not even activated or there was no alarm system. Then they delayed me by asking me for a police report and photos. I send them all the info for them to ignore me and say I must talk to the guest house. I had no way to contact the guesthouse as they told me she just denied all my allegations and said it was not true. So I suffered great loss and booking.com might have told the guest house to adjust her alarm system notes on their website. But I have proof and screenshots of them advertising the safety and alarm system. It was the worse night of our life and no one cares. We later heard from the police that Gordons bay is a high crime area and known for break in's. I also requested a special parking allocation on the booking.com site. We never got offered that by the host and had to park in the street. As we took out our luggage we later realised after the break in that we have been watched. In this big house at 3 in the morning we felt helpless and traumatised and I was so stressed as I lost all my work and my work computer. We also were not fully clothed and the guy was next to my bed. What is worse that maybe we could have been attacked and still no one cares. Neither booking.com or Berg en Zee guesthouse in Gordons bay wants to take responsibility. All I wanted was for my laptop to be replaced. I could not claim from my insurance as it was not ****** from my home address. I contacted apple to get a slip and serial number but they could not trace the computer. The host just said that she cannot do anything. Booking.com was even more shocking. Client service false hope and many emails later just gone silent and told me to contact the guesthouse again. I would not recommend this place to anyone... she **** to booking.com telling them that she has been more than accommodating and listed an alarm system when there was no alarm facilities. It was the worse night of our life and I feel helpless with not even booking.com taking responsibility for false advertising on their website. We sent them screenshots with proof of the alarm system listed on their website as one of the facilities for the guest-house. No reply from booking.com which is shocking. They basically just had one after the other client service tell me lies... and hand me back to the guesthouse. The guest house is situated in a real high crime area and it is not safe. STAY AWAY!