Terrible service

I do not understand how this company operates - the nature of their business, customer service should be top priority for them. Clearly not. I have been receiving nothing but bad service from them. <br> <br> Apart from them charging me more on electricity of my first month of rental (about R200 more), entering my home without my permission (claiming it was a misunderstanding), I have been receiving nothing but bad service from Ruaan. I generally give some time if i have a request to fix something or send invoices to me, but 90% of the time i have to follow up about 3 times before I get any response from him. <br> <br> They are due to pay me my deposit refund, and I was told that I will get a reconciliation to show me what is owed to me, after I asked him what the amount will be. This reconciliation was supposed to be sent a week prior to the refund, which is now due tomorrow. I followed up with Ruaan, yet again, and he said he will send it indefinitely. I am so fed-up with this terrible service of the agents and company and it blows my mind that they can operate a business like this.