Worst Experience Ever!

I arrived at Benvuneto Hotel & Conference Center Sunday evening the 24th July 2023 in attempting to check in for some reason my booking was not found and it appeared the same was the case with my colleague who arrived earlier from a different location. We then thought we could pay for on night so that the matter would be resolved on Monday s we were told that those who would be able to assist would resume work the following day. I was then told that the only available room was a double room with two single beds. I then asked that those be joined and I was told that there was no staff available to o this even though they were a few people around those were said to be off duty. I asked why on earth a hotel would not have staff available and was told by the man at reception that "they were not a hotel but a conference center" even though not only do they offer accommodation but they represent themselves as a hotel and conference center. Eventually he asked one the "off duty" persons to go join the beds and what she did was push the beds together something I could have done myself but what I meant by joining the beds was to make it one big bed not two singles with separate beddings. On Monday morning I needed an iron and realised that there was no phone in the room and I try calling reception from my mobile phone and no-one answered, I was then forced to walk down the stairs to request and iron and walked back up the stairs with the iron and ironing board. I had to change rooms because I wanted a room with a big bed and now one was available, then evening came and I was struggling setting up the heater again I tried calling reception and again the phone was not answered, I headed over to reception and the matter was resolved. As if all that was not enough yesterday I had a colleague come over and we were in my room because we needed to record a video and when she wants to leave the door would not open for a few moments but eventually opened, I did not think much of it as I walked my colleague out then back to my room, and later on had an appointment as I was attempting to leave the door would not open and this continued for over an hour and still reception would not answer the phone. I resorted to jumping off the window in order to get out, as a result of this delay and lack of service I could not make my appointment on time mind you I came all the way from Cape Town for these meetings, now the people I was to meet with are not available all week and I have had to reschedule of next week, this is a cost either way for me as if I stay back for these I need to extend stay which is at a cost or if I decide to go home would have to fly back for this meeting also at a cost. I am very much not impressed with all this. Not to mention that I have a broken toilet brush.