Appalling Customer Service

I would like to express my disappointment with the appalling customer service I received from Bentley Lodge in Durban receptionist Zama.

I requested a quote form her and provided all my particulars as per her request. She promised to email the quote to me and when i called back after an hour to inquire about the quote ,she said that she had sent it. I informed her that i had not revived it and opted to give her another email to sent it to , after 30 mins of no quote being sent through on the second email, i gave her another call informing her that i still have not received anything on both emails. She then responded with such attitude,stating that she had not got gotten to sending the emails as she is busy and she will attend to it if she has time.

Why lie about having sent the email? And the attitude is down right appalling.