Still awaiting feedback 3+ months later

On the 4/5, no signage/warning that the parking space was for tenants only, chain across was too low to be visible in the poor lit parking. As per the car guard, my vehicle was the second that morning to hit the chain - unfortunately in my case, it snapped and damaged the vehicle. We are aware of the disclaimer notice, but this was negligence on part of the management. <br> Necessary docs were completed with mall manager, Marc. The quotes were e-mailed on the 6/5 and forwarded to H/O claims dept. We have followed up with numerous e-mails and visits, no feedback received. Portfolio manager, Rene was included in mail on the 30/6. Still no feedback. On the 13/8, Marc confirmed that he had resent docs and Rene followed up with the claims dept., Chris & Michelle - NO FEEDBACK!!! Another mail was sent on the 27/8, still waiting... <br> This is so frustrating as Bentel group is a big company but conducts itself so unprofessionally - they don't have a turn-around time to resolve queries or provide feedback. We cannot contact anyone directly at H/O but need to know whether our claim has been received / is being looked at / sent to the insurance company / anything!! as we cannot wait in 'limbo' :(