DC
Daniel C
1 reviews | Active since Sept 2023
15 Sept 2023, 11:55
BentAir Refridgeration (Polokwane)
<div>I had a very bad experience with BentAir Polokwane. We had come to an agreement for him to build a cold fridge for me at my home. He gave me a quotation of R136 501, which I have paid in full. The fridge was not working after he built it, I came home from Johannesburg to discuss it with him, and we both came to an agreement that he would come and finish off his work which he did. As soon as I left Polokwane, after two days he went back to my home without my concern and **** to my wife that he wanted to take down the serial number and send it to me, only to find out he was disconnecting the fridge. He also claims to say that I still owe him which I have proof and statements to show that his amount was fully paid. All I want is for him to come and fix the mess he made!</div>
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BentAir Refrigeration PTY LTD's replyOfficial
20 Sept 2023, 09:52Good morning Daniel,
Firstly, your complaint that you referring to is to a company called Northern Refrigeration and has got nothing to do with BentAir Refrigeration.
I am sorry that this situations has gone this far, but you statement is not true.
From day one we have quoted 11 times in total because there was a lot of changes. On the day of commissioning we have decided to ad an additional door because you wanted your room to be split in half as freezer and cold room.
We have advised that the door will be an additional charge and you have agreed and paid it so that we can place the order, on this we have also mentioned that there will be additional fees connected to the additional door like courier charges and extra accessories to install the door.
The door was installed and the extra charges for that was R 5 646.00. Where a strike and latch as well as hinges was also used at R 2 344 that should have brought the outstanding balance to R 7 190.00 but the parts with amount if R 2 344 was not billed.
There was also an issue with you electrical supply at your property where you have an electrical box with one supply breaker that supplies all your plugs as well lights with a 1.5mm cable. We have mentioned that this is not right and that the freezer room that was installed can not run from that supply and that it will burn your supply.
We have advised that we can assist you to sort out the electrical supply for the freezer room so that all is in order but with no answer from you side, with weeks gone by and many communication on whatzapp where we were told that you found an electrician that will come and sort it out.
On the 11th of August 2023 that was a Friday, you pitched up at residential address where you and your wife started yelling at me Infront of my gate and your wife also started bumping me with her finger and pointing her finger at my face, this is where an employee of Northern Refrigeration came out to come and assist and kindly instructed your wife that this kind of behavior will not be accepted, during this time you have advised that your electrician has done the changes and asked me to come and install the electrical supply cable into the supply box of the freezer room. I have mentioned that our work has already been signed of but I will come there on Monday the 14th of August 2023 to assist you with that, where I have also mentioned that traveling as well as labour will be billed and you have agreed.
On the 14th of August 2023 I have arrived at your property as arranged to find that the electrical cable your electrician has installed starts with a 2.5mm cable from the supply box and ending with a 1.5mm cable. I have mentioned that this can not work like that and you have instructed me to just connect it and that you will sort it out at a later stage. The freezer room was switched on and I have also brought to your attention that the cable becomes hot.
We have then noticed that your supply limit to your property is only at 3.8kva and that you need to log a call with eskom to assist you in upgrading your supply from the street box going to your property, because the room only runs for a short period of time then your supply switched of because the circuit overloads.
A job card was completed with all the findings as well as the outstanding balance that has to be settled, I have read the job card to you and you have agreed to everything and accepted it by signing the job card.
You have received an invoice of R 1 580 for traveling and time spend on side which you where made aware of on Friday the 11th of August 2023 and that you have agreed to. But after receiving it you started questioning everything saying that you where not made aware of this.
Our terms, weeks has gone by and interest has been added to the account as it clearly show on all documentation that interest of 4,37% will be charge monthly until it is paid or gets handed over to our collection department.
Your room was also disconnected on the 16th of August 2023 because of your outstanding balance that you have agreed to pay on the 11th of August 2023 but failed to do so. Our terms on all documents send to you from day one clearly states that (Goods will remain the property of Northern Refrigeration until paid for in full).
All whatzapp communication, quotations and communication regarding changes requested was send to our attorneys and they have advised that our communication was clear to understand regarding the changes as well as the extra fees that may apply, we are awaiting the documents from the courts. Also written on all documentation, (client will be held responsible for all legal and collection cost).
The outstanding balance excluding interest is R 7 226.48 that includes the traveling and assistance on the 14th of August 2023 as well as the installation of the door. Interest to date is R 837.67
I have made contact with you many times advising that we can arrange to have the outstanding balance paid over a period of 30 to 60 days with a discount and also remove the interest on the account so that we can reinstate your warranty and connect your room but you are not open to any of this.
You have opened a case at SAPS in Seshego with false stories, we where contacted by the saps member dealing with your case and we have send everything through to them as well as advised them that this has become a legal issue and that our legal department is dealing with this case now.
In sort, I am willing to assist you by sorting this out. But unfortunately the outstanding balance has to be paid because it was communicated and agreed to.
Kind Regards,
Northern Refrigeration
Firstly, your complaint that you referring to is to a company called Northern Refrigeration and has got nothing to do with BentAir Refrigeration.
I am sorry that this situations has gone this far, but you statement is not true.
From day one we have quoted 11 times in total because there was a lot of changes. On the day of commissioning we have decided to ad an additional door because you wanted your room to be split in half as freezer and cold room.
We have advised that the door will be an additional charge and you have agreed and paid it so that we can place the order, on this we have also mentioned that there will be additional fees connected to the additional door like courier charges and extra accessories to install the door.
The door was installed and the extra charges for that was R 5 646.00. Where a strike and latch as well as hinges was also used at R 2 344 that should have brought the outstanding balance to R 7 190.00 but the parts with amount if R 2 344 was not billed.
There was also an issue with you electrical supply at your property where you have an electrical box with one supply breaker that supplies all your plugs as well lights with a 1.5mm cable. We have mentioned that this is not right and that the freezer room that was installed can not run from that supply and that it will burn your supply.
We have advised that we can assist you to sort out the electrical supply for the freezer room so that all is in order but with no answer from you side, with weeks gone by and many communication on whatzapp where we were told that you found an electrician that will come and sort it out.
On the 11th of August 2023 that was a Friday, you pitched up at residential address where you and your wife started yelling at me Infront of my gate and your wife also started bumping me with her finger and pointing her finger at my face, this is where an employee of Northern Refrigeration came out to come and assist and kindly instructed your wife that this kind of behavior will not be accepted, during this time you have advised that your electrician has done the changes and asked me to come and install the electrical supply cable into the supply box of the freezer room. I have mentioned that our work has already been signed of but I will come there on Monday the 14th of August 2023 to assist you with that, where I have also mentioned that traveling as well as labour will be billed and you have agreed.
On the 14th of August 2023 I have arrived at your property as arranged to find that the electrical cable your electrician has installed starts with a 2.5mm cable from the supply box and ending with a 1.5mm cable. I have mentioned that this can not work like that and you have instructed me to just connect it and that you will sort it out at a later stage. The freezer room was switched on and I have also brought to your attention that the cable becomes hot.
We have then noticed that your supply limit to your property is only at 3.8kva and that you need to log a call with eskom to assist you in upgrading your supply from the street box going to your property, because the room only runs for a short period of time then your supply switched of because the circuit overloads.
A job card was completed with all the findings as well as the outstanding balance that has to be settled, I have read the job card to you and you have agreed to everything and accepted it by signing the job card.
You have received an invoice of R 1 580 for traveling and time spend on side which you where made aware of on Friday the 11th of August 2023 and that you have agreed to. But after receiving it you started questioning everything saying that you where not made aware of this.
Our terms, weeks has gone by and interest has been added to the account as it clearly show on all documentation that interest of 4,37% will be charge monthly until it is paid or gets handed over to our collection department.
Your room was also disconnected on the 16th of August 2023 because of your outstanding balance that you have agreed to pay on the 11th of August 2023 but failed to do so. Our terms on all documents send to you from day one clearly states that (Goods will remain the property of Northern Refrigeration until paid for in full).
All whatzapp communication, quotations and communication regarding changes requested was send to our attorneys and they have advised that our communication was clear to understand regarding the changes as well as the extra fees that may apply, we are awaiting the documents from the courts. Also written on all documentation, (client will be held responsible for all legal and collection cost).
The outstanding balance excluding interest is R 7 226.48 that includes the traveling and assistance on the 14th of August 2023 as well as the installation of the door. Interest to date is R 837.67
I have made contact with you many times advising that we can arrange to have the outstanding balance paid over a period of 30 to 60 days with a discount and also remove the interest on the account so that we can reinstate your warranty and connect your room but you are not open to any of this.
You have opened a case at SAPS in Seshego with false stories, we where contacted by the saps member dealing with your case and we have send everything through to them as well as advised them that this has become a legal issue and that our legal department is dealing with this case now.
In sort, I am willing to assist you by sorting this out. But unfortunately the outstanding balance has to be paid because it was communicated and agreed to.
Kind Regards,
Northern Refrigeration
BentAir Refrigeration PTY LTD's reply20 Sept 2023, 09:52
Official
Good morning Daniel,
Firstly, your complaint that you referring to is to a company called Northern Refrigeration and has got nothing to do with BentAir Refrigeration.
I am sorry that this situations has gone this far, but you statement is not true.
From day one we have quoted 11 times in total because there was a lot of changes. On the day of commissioning we have decided to ad an additional door because you wanted your room to be split in half as freezer and cold room.
We have advised that the door will be an additional charge and you have agreed and paid it so that we can place the order, on this we have also mentioned that there will be additional fees connected to the additional door like courier charges and extra accessories to install the door.
The door was installed and the extra charges for that was R 5 646.00. Where a strike and latch as well as hinges was also used at R 2 344 that should have brought the outstanding balance to R 7 190.00 but the parts with amount if R 2 344 was not billed.
There was also an issue with you electrical supply at your property where you have an electrical box with one supply breaker that supplies all your plugs as well lights with a 1.5mm cable. We have mentioned that this is not right and that the freezer room that was installed can not run from that supply and that it will burn your supply.
We have advised that we can assist you to sort out the electrical supply for the freezer room so that all is in order but with no answer from you side, with weeks gone by and many communication on whatzapp where we were told that you found an electrician that will come and sort it out.
On the 11th of August 2023 that was a Friday, you pitched up at residential address where you and your wife started yelling at me Infront of my gate and your wife also started bumping me with her finger and pointing her finger at my face, this is where an employee of Northern Refrigeration came out to come and assist and kindly instructed your wife that this kind of behavior will not be accepted, during this time you have advised that your electrician has done the changes and asked me to come and install the electrical supply cable into the supply box of the freezer room. I have mentioned that our work has already been signed of but I will come there on Monday the 14th of August 2023 to assist you with that, where I have also mentioned that traveling as well as labour will be billed and you have agreed.
On the 14th of August 2023 I have arrived at your property as arranged to find that the electrical cable your electrician has installed starts with a 2.5mm cable from the supply box and ending with a 1.5mm cable. I have mentioned that this can not work like that and you have instructed me to just connect it and that you will sort it out at a later stage. The freezer room was switched on and I have also brought to your attention that the cable becomes hot.
We have then noticed that your supply limit to your property is only at 3.8kva and that you need to log a call with eskom to assist you in upgrading your supply from the street box going to your property, because the room only runs for a short period of time then your supply switched of because the circuit overloads.
A job card was completed with all the findings as well as the outstanding balance that has to be settled, I have read the job card to you and you have agreed to everything and accepted it by signing the job card.
You have received an invoice of R 1 580 for traveling and time spend on side which you where made aware of on Friday the 11th of August 2023 and that you have agreed to. But after receiving it you started questioning everything saying that you where not made aware of this.
Our terms, weeks has gone by and interest has been added to the account as it clearly show on all documentation that interest of 4,37% will be charge monthly until it is paid or gets handed over to our collection department.
Your room was also disconnected on the 16th of August 2023 because of your outstanding balance that you have agreed to pay on the 11th of August 2023 but failed to do so. Our terms on all documents send to you from day one clearly states that (Goods will remain the property of Northern Refrigeration until paid for in full).
All whatzapp communication, quotations and communication regarding changes requested was send to our attorneys and they have advised that our communication was clear to understand regarding the changes as well as the extra fees that may apply, we are awaiting the documents from the courts. Also written on all documentation, (client will be held responsible for all legal and collection cost).
The outstanding balance excluding interest is R 7 226.48 that includes the traveling and assistance on the 14th of August 2023 as well as the installation of the door. Interest to date is R 837.67
I have made contact with you many times advising that we can arrange to have the outstanding balance paid over a period of 30 to 60 days with a discount and also remove the interest on the account so that we can reinstate your warranty and connect your room but you are not open to any of this.
You have opened a case at SAPS in Seshego with false stories, we where contacted by the saps member dealing with your case and we have send everything through to them as well as advised them that this has become a legal issue and that our legal department is dealing with this case now.
In sort, I am willing to assist you by sorting this out. But unfortunately the outstanding balance has to be paid because it was communicated and agreed to.
Kind Regards,
Northern Refrigeration
Firstly, your complaint that you referring to is to a company called Northern Refrigeration and has got nothing to do with BentAir Refrigeration.
I am sorry that this situations has gone this far, but you statement is not true.
From day one we have quoted 11 times in total because there was a lot of changes. On the day of commissioning we have decided to ad an additional door because you wanted your room to be split in half as freezer and cold room.
We have advised that the door will be an additional charge and you have agreed and paid it so that we can place the order, on this we have also mentioned that there will be additional fees connected to the additional door like courier charges and extra accessories to install the door.
The door was installed and the extra charges for that was R 5 646.00. Where a strike and latch as well as hinges was also used at R 2 344 that should have brought the outstanding balance to R 7 190.00 but the parts with amount if R 2 344 was not billed.
There was also an issue with you electrical supply at your property where you have an electrical box with one supply breaker that supplies all your plugs as well lights with a 1.5mm cable. We have mentioned that this is not right and that the freezer room that was installed can not run from that supply and that it will burn your supply.
We have advised that we can assist you to sort out the electrical supply for the freezer room so that all is in order but with no answer from you side, with weeks gone by and many communication on whatzapp where we were told that you found an electrician that will come and sort it out.
On the 11th of August 2023 that was a Friday, you pitched up at residential address where you and your wife started yelling at me Infront of my gate and your wife also started bumping me with her finger and pointing her finger at my face, this is where an employee of Northern Refrigeration came out to come and assist and kindly instructed your wife that this kind of behavior will not be accepted, during this time you have advised that your electrician has done the changes and asked me to come and install the electrical supply cable into the supply box of the freezer room. I have mentioned that our work has already been signed of but I will come there on Monday the 14th of August 2023 to assist you with that, where I have also mentioned that traveling as well as labour will be billed and you have agreed.
On the 14th of August 2023 I have arrived at your property as arranged to find that the electrical cable your electrician has installed starts with a 2.5mm cable from the supply box and ending with a 1.5mm cable. I have mentioned that this can not work like that and you have instructed me to just connect it and that you will sort it out at a later stage. The freezer room was switched on and I have also brought to your attention that the cable becomes hot.
We have then noticed that your supply limit to your property is only at 3.8kva and that you need to log a call with eskom to assist you in upgrading your supply from the street box going to your property, because the room only runs for a short period of time then your supply switched of because the circuit overloads.
A job card was completed with all the findings as well as the outstanding balance that has to be settled, I have read the job card to you and you have agreed to everything and accepted it by signing the job card.
You have received an invoice of R 1 580 for traveling and time spend on side which you where made aware of on Friday the 11th of August 2023 and that you have agreed to. But after receiving it you started questioning everything saying that you where not made aware of this.
Our terms, weeks has gone by and interest has been added to the account as it clearly show on all documentation that interest of 4,37% will be charge monthly until it is paid or gets handed over to our collection department.
Your room was also disconnected on the 16th of August 2023 because of your outstanding balance that you have agreed to pay on the 11th of August 2023 but failed to do so. Our terms on all documents send to you from day one clearly states that (Goods will remain the property of Northern Refrigeration until paid for in full).
All whatzapp communication, quotations and communication regarding changes requested was send to our attorneys and they have advised that our communication was clear to understand regarding the changes as well as the extra fees that may apply, we are awaiting the documents from the courts. Also written on all documentation, (client will be held responsible for all legal and collection cost).
The outstanding balance excluding interest is R 7 226.48 that includes the traveling and assistance on the 14th of August 2023 as well as the installation of the door. Interest to date is R 837.67
I have made contact with you many times advising that we can arrange to have the outstanding balance paid over a period of 30 to 60 days with a discount and also remove the interest on the account so that we can reinstate your warranty and connect your room but you are not open to any of this.
You have opened a case at SAPS in Seshego with false stories, we where contacted by the saps member dealing with your case and we have send everything through to them as well as advised them that this has become a legal issue and that our legal department is dealing with this case now.
In sort, I am willing to assist you by sorting this out. But unfortunately the outstanding balance has to be paid because it was communicated and agreed to.
Kind Regards,
Northern Refrigeration