Unbelievable!!!!!!

3 Months ago - Ordered a replacement blind after my house break in. 2 Months ago - New blind was installed and an amount was agreed upon for servicing of all blinds. 2 weeks later - servicing was started, but not completed due to work call out, but was arranged for them to contact me for another appointment. 1 Month ago - I called to ask about the blinds and was told I need to pay, I refused until work is completed. 3 Weeks ago - second of my old blinds was taken for servicing. 2 Weeks ago - Called and asked about blind and left a message for Izak to contact me. Today - Was told that due to my wife phoning them and screaming at them they decided that they will install the blind when the new warped blind has arrived. When I asked why I was not contacted, I was told that no one deserves to be screamed at and they decided on their own to basically \punish"me. After a heated discussion the phone was hung up on me telling me they will refund my service fee. When I called back I was told they will refund"