Shameful service delivery

I attempted to lodge a complaint on the Ekurhuleni App, without success. I also sent 10 requests on 8 and 9 April to the call center. I kept on sending them because I did not receive acknowledgement of them. It was only after I sent the Mayoral Office an email, that I received a response from your office. Your office’s request to the HOD to assist me, was treated with the same contempt as my email to him was. The HOD sleeps secure and snug at night(sponsored by the ratepayers), while pensioners must risk their lives to leave their homes and properties, to switch on their power at the power box in the street, hoping it was not switched off by ********* who lure them out of their properties. These boxes should be locked in the first place. Now we need to beg a HOD to do his job, which we are paying him a salary to do.