Terrible service for Upgrade explorer installation

On the 15th May 2018 we received our new explorer decoder. We SMSED the call centre with no response even after 48hrs. On Friday 18th May I decided to go to Benoni car radio as they are approximately 5km away from my home. They did not have a technician available at anytime other than next Saturday 26th May. I confirmed appointment for 9am for 26th May.

On Friday 25th May, Jenny called me to say she is confirming technician will come through at 10am or 11am. I told Jenny I made an appointment for 9am (over a week ago) as I have to go to work afterward. She became argumentative and had a don't-care-attitude! Even so, I asked her to please make sure technician is here latest 10am. No technician arrived.

To this day, I have not heard from Jenny nor a technician nor any person from Benoni car radio. It is clear that there are *********** people working for Benoni car radio, and I will never deal with them or even recommend them to anyone!

Round 2: I call mutli-choice for a recommended installer. I was given Ben's number from Northmead ( ********** 834). I called Ben and when is the soonest he can come through. He said whenever is convenient for the customer. I said tomorrow (Sunday) or even next Saturday.

Ben comes through on Sunday to do upgrade. When he leaves, we inspect and see that he did not replace bracket to hold new dish. Instead my old rusted bracket is still mounted (see image) and Ben did not even leave new bracket. When I called him later, his response was he did me a favour! Yet he is listed as an accredited mutli-choice DSTV installer. I waited until this past weekend to see if Ben will come through and install what is rightfully mine i.e. the new bracket. To date no response from Ben.

I must express my disappointment with the above installers and mostly that Multi-choice has these so called accredited installers on their panel! The installers negative attitude and lack of service is unacceptable to me a multi-choice client for nearly 30 years!!!

Please contact me.