Bad attitude and service

Our dualview decoder stopped working,I was told by the call centre that it cannot be fixed. I would need to replace it with 2 decoders under the insurance. (Initially I was given the incorrect info and told I could replace it with an Explora).I went to Edenvale branch on the 17th of Feb and was met with disgusting service there too and could not swop it with the Explora due to the wrong info from YOUR CALL CENTER. On Thursday 19th of Feb I spoke to Tertius at Benoni who said they had stock ,I asked him to keep me two as I could only get there on Friday afternoon. When I arrived there I was told they had no stock and none had been kept for me. I spoke to the owner, a very rude and unprofessional lady!. She said my name was not on the \list"so they did not keep them for me. I told her it was unacceptable as I had already been messed around by Edenvale branch and am VERY fed up with DSTV. I asked if she could phone another branch to see if they had stock and she said \""we are not allowed to\""? I told her that I would be lodging a complaint with DSTV and she said that I must do what I want? In the end"