AC
Anita C

1 reviews | Active since Aug 2018

07 Aug 2018, 08:50

Worst Service ever - 8 weeks later, no handbag, no refund!!

Bad Service! Ordered and paid my handbag 8 weeks ago, when trying to enquire when I will receive it, they respond with a threat that their laywer will contact me! No Handbag, NO Refund, you must first complete a form and then wait 10 days! Unacceptable, the worst service I have ever experienced! Still struggling!!

0
Replies (3)
Benna Bok
Benna Bok's reply07 Aug 2018, 09:02
Official

Dear Anita

Thank you for bringing this serious matter to our attention. We will launch an investigation immediately regarding the allegations made by you, and we will contact you today to resolve this matter in an amicable manner.

Benna Bok regards you as a valued client. The owner of the business will contact you today to discuss the way forward. Sorry about the experience you've had with us and we hope to turn the matter around shortly.

Benna Bok

Benna Bok
Benna Bok's reply07 Aug 2018, 15:48
Official

Dear Anita

We called you but there was no answer, and we sent you an email but did not receive a reply. This message is just to provide an update to the complaint above: your order will be dispatched today and you will receive a waybill via email.

Thank you for your support.

Benna Bok

Benna Bok
Benna Bok's reply15 Aug 2018, 23:02
Official

UPDATE:

This matter has been resolved.