WORST CUSTOMER SERVICE FROM BENNA BOK, AND I STILL DON'T HAVE MY ORDER!

Worst Customer service from Benna Bok!

I ordered a pair of shoes from Benna Bok on 7 July 2018. My order number is 2070. At first when I enquired about my order and when I will receive it, I received automated responses that it takes 5-30 working days and that I will receive a waybill via email once my Order is despatched. Then after 30 working days, I enquired again, and still got the same response. Then there was a time that they were saying they have a backlog and that the orders will take a little longer, and I waited patiently, yet still enquiring as I was not getting any feedback. So in October I enquired again and a lady by the name of Angelique emailed me, to say that they apologise for the inconvenience and that they have just completed a batch of the shoes I ordered, she is going to see if my shoes are amongst the pairs completed, then she will get back to me and arrange for me to collect them. Then days went by and I sent another email to Angelique asking if she could locate my order, and I received no response. So after all that, I have been sending an email every week to enquire why I'm not getting feedback or any information on my order, and I only get automated responses that they will respond in 48 hours. I tried phoning them and the phone just rings and the voicemail says the inbox is full. I tried Facebook messenger, also no response. Then on Friday I sent my last email, and I get this horrible response from them saying they will prove their enemies wrong and they have done nothing wrong and they are not *********???? I did not accuse them of anything, I merely sent emails enquiring about my order. Now My emails are not going through anymore, and so is my facebook messages, not going through. It seems I have been blocked by them because I'm enquiring about my order.

I doubt I will ever see my shoes, or my money. All I wanted is a timeline of when I can collect my order. But It seems they have vanished off the face of the earth.

It is astonishing to see how very defensive they get when you ask about your order....yet they keep advertising these specials on facebook and they get new business everyday, but they don't complete the orders that have been placed months ago?

What should I do to get my order?