Worst customer service ever experienced at Benna Bok

Me and my wife are trying since 8 August 2018 to make contact with Benna Bok and our efforts are in vein. They don't respond to e-mail, messages on their website or telephone. I manage to speak to a lady at Benna Bok once but she was not to friendly and not helpful at all. Asked her to ask the owner to contact me, needless to say it did not happen. In the meantime we are still awaiting delivery of the goods ordered and paid for. At this stage we just want our money back.