"We don't do "ridiculous" business"

I have had a real difficult time dealing with Benna Bok. Anyone planning to order something - just make sure to go and study the terms and conditions regarding everything basically, prepare yourself for a 6week wait, and if you get annoyed by automated replies, you might want to rethink the decision. I was unsatisfied with one of the 2 products i ordered and received - paid to courier it back to them on the 8th of August, and since then no one could confirm that they received the bag, or what is going to happen now. A series of confused events followed: I was asked if i received my package, then they sent me the original tracking number again, and after a lot of back and forth i ended with the automated reply that i will be waiting 6 weeks. After i told them on the 14th that this is getting ridiculous, i ofcourse got an immediate reply that they do not do "ridiculous" business and that we should please keep it civilized. That was the last mail i received from them that was not automated. i asked on the 21st again what the status of the situation was - then got an automated reply that someone will get back to me. Unsurprisingly, no one did, and i followed up on the 28th again - with not even an automated reply. At the moment, in my opinion, they basically stole R1000 of my money - because no one has confirmed that i am getting a new bag, and they have the one i sent back. i am hoping this will get me a reply from them at least, and clarity about the situation.