Unreliable, NO service or delivery

Judging by the numerous other negative reviews you have received this seems to be a regular occurrence. I don't care about the reliability of your courier, that is none of my concern. What is concerning however is the fact that no waybill number was even issued, implying that no order for me was ever sent to a courier. If you are truly concerned about your customers and my complaint, then why hasn't there been any response after my last email requesting a refund? As far as I can tell you have no intention of delivering my order (lack of waybill number and other communication) and possibly no refund (judging by lack of response to last email ). If you really want to resolve this situation then I expect the following from you : 1. An explanation of why my initial emails inquiring about my payment were not immediately answered. You were quick to threaten to cancel my order, but in no hurry to put my fears to rest after you must surely have received proof of payment. 2. An explanation of why no report was given on the progress of my order. When I inquired I wasn't telling you to hurry up (although in hindsight I probably should have!). I was simply inquiring to find out how far my order was. Your generic "5 to 30 working days" response is absurd. I realize that your products take time to manufacture, but it is concerning if you don't even have a clue about the progress of one single item. I'm also sure that you realize your products are expensive, as a client who paid quite a bit of money for a product, I think a simple "we haven't even started making your order" would have been nice. 3. An explanation of why the order wasn't dispatched when you said it would be. And why there was absolutely no communication from your side afterwards (even an apology for not keeping your side of the deal would have been better than nothing). I explained in my email why I needed to know if I would receive the shoes on time. You have absolutely no concern for your clients, because with an ounce of caring or compassion you would have at least sent me a note saying "sorry for the delay and the distress it must have caused while planning a wedding etc". The fact of the matter is that it DID cause considerable stress and I incurred further expenses, having to buy wedding shoes elsewhere at such short notice. 4. An explanation as to why you don't contact your clients when your precious "5 to 30 working days manufacturing lead time" has expired. Once again absolutely no communication. Did you expect me to just forget about my order seeing that you never prepared and sent it? It required a furious and disappointed email from me to even gain a response. This response said nothing about my order, which is after all at the heart of this issue. After I mentioned a refund I received NO further response. At this point in time it appears that your your customer service is *********** unresponsive. Furthermore it seems that you are also incapable of producing the products that were paid for. I am anxiously awaiting your response, and more than that, I am anxious to see what actions you will be taking to rectify this situation.

When Benna Bok's legal representative contacted me on the 20th of August, I was asked to give them until the 31st of August to complete my order. I was also specifically asked to indicate on hellopeter that they had contacted me to discuss a solution (an attempt to restore their good name online before they actually fixed the situation! ) I was willing to give them yet another chance, and agreed to this. My only request was that I be kept up to date on the progress of the order. Unfortunately once again they didn't keep their side of the deal. Still no shoes and still no communication. I am now at my wits end. It's been a month since I was first promised that my shoes would be dispatched "within the week". My next step will be a formal complaint to the NCC. Previously I was prepared to accept a refund, but after all their empty promises I will not accept anything less than the product I ordered along with a proper apology and explanation. It is takes every ounce of self control not to warn all their prospective customers when I see another "flash sale" on their Facebook page. I sincerely hope that these people take the time to research Benna Bok before buying anything from them. Don't make the same mistakes I made. And don't be gullible enough to believe their promises :(

I don't know if I can stomach another apology and empty promise. Needless to say, not one word from Benna Bok. When exactly do you plan on contacting me? Absolutely unacceptable! If I could downgrade my review any further, I would do it immediately. You have made so many promises, and not kept a single one!

After all the promises that were made and not kept I have finally received my shoes (29/09/18).I am so grateful to just close the book on this horrible experience. The shoes are of inferior quality, poorly stitched with glue pushed out between the sole and upper shoe. I am however not sending it back since I really don't want anything further to do with these people. My advice to prospective clients: do your homework before you think of supporting them.