Unexceptable service - 12 weeks later, no order received

Item: Benna Bok
Rating: 1
Author: Elsabe O

Order was placed on the 20th of May. 57 working days later. 38 Emails later and matter still not resolved. No refund, first a form needs to get signed with conditions you get held to. I Refused to sign document. I then got threatened by a laywer that will contact me and never did. Twice I have been given dates of delivery, still no order received. Emty promises. Have been threatened again by a laywer that will contact me after I responded on facebook to someone that asked how long people have waited for there orders. Worst service I have ever experienced ! And the bully tactics is also not exeptable.

Helpful (0)

Replies (4)

Benna Bok's replyOfficial

07 Aug 2018, 10:16

Dear Elsabe

Benna Bok appreciates the fact that you've brought this matter to our attention. We will investigate this matter thoroughly and talk to all the relevant role players regarding your allegations mentioned above.

We are not aware of any "bully tactics" as that is not how we do business. We refer all our legal matters to our legal department and we have not had any complaints before. We prefer to resolve a dispute in an amicable manner, and according to the Consumer Protection Act's stipulations.

Nonetheless, we'd like to apologise for the bad experience you've had and will contact you today to discuss the matter.

Benna Bok

Benna Bok's reply07 Aug 2018, 10:16

Official

Dear Elsabe

Nonetheless, we'd like to apologise for the bad experience you've had and will contact you today to discuss the matter.

Benna Bok

Elsabe O's updateReviewer Update

07 Aug 2018, 10:41

Dear Benna Bok - I have tried my best to get this sorted in an amicable way, with no success thus far. All the alligations is based on facts, please refer to all the mails sent. And the "bully tactics" is based on the two times I was threatened by a call from a lawyer, wich till now has not happened. I would apreciate it if someone can finally sort this matter out. I look forward to hear from your team and settle this matter in an amicable way.

Elsabe O's update07 Aug 2018, 10:41

Reviewer Update

Benna Bok's replyOfficial

07 Aug 2018, 10:45

Dear Elsabe

Thank you. We are already taking care of this matter.

Benna Bok's reply07 Aug 2018, 10:45

Official

Dear Elsabe

Thank you. We are already taking care of this matter.

Benna Bok's replyOfficial

15 Aug 2018, 23:04

UPDATE:

The client received her order and is satisfied with the products.

Benna Bok's reply15 Aug 2018, 23:04

Official

UPDATE:

The client received her order and is satisfied with the products.