1 reviews | Active since Nov 2012
Think twice, then think again.
2018-08-13 - Order number 3219 generated for my order for a large brown handbag with with rivets. (R999.95) 2018-08-13 11:21 - EFT of R999.95 to Benna Bok's ***-08-13 15:08 - Receipt received from Benna Bok (After payment already took place) 2019-02-20 22:03 - Mail sent from me to ********** - asking when I can expect delivery, seeing that I have been waiting 6 months at this stage. I receive an automatic reply saying that I will receive feedback between 24 and 48 working day hours. 2019-03-24 12:30 - No feedback received, asking for feedback again since the 48 hours have elapsed ( around 480 hours have elapsed, discounting weekends and public holidays) 2019-03-?? ??:?? - Not sure of the exact date, I make use of Benna Bok's online communication platform, also describing my concerns.
2019-04-02 21:40 - Up to today no one of Benna Bok has bothered contacting me. Their Facebook page is littered with happy customers, I am sure they must be deleting their negative comments because there is no way a company that shows such little regard for their customer.
2019-04-03 - Tomorrow. I am considering pressing charges, since R999.95 has been ****** from me. I paid the fee due, but have until today received nothing in return. If there is someone that can give me some advice on which legal avenues to pursue, I thank you for your help.
Think twice and think again before doing business with this company. There is some shady things going on there.
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
