The worst online shopping experience ever!!!!!

order 1488 - 07-06-2018 4 and a half months later and still no service. after finally deciding a refund would be best, I requested a refund on the 11th of September. Since then I have filled in 3 forms, send numerous emails with all the info they need to give me my refund. Nothing. They keep changing their terms and conditions, every time with a new excuse or way to deal with their issues. Now they want everyone to sign a declaration form stating you won't tell anyone about them. You will not even be able to share your own experience with all the actual facts. I do not feel this is they right way for any business to go. I would really just want my money back that has been in their possession gaining interest for 4 and a half months now.