LL
Luca L

1 reviews | Active since Sept 2018

06 Sept 2018, 21:01

Terrible service

I placed an order on 15 july 2018. I still have not received my order and when I asked last week they said my order is to be completed on 30 august 2018. Today I sent a mail and I get no response at all.

0
Replies (7)
Benna Bok
Benna Bok's reply06 Sept 2018, 21:07
Official

Hallo Luca

Thank you for sharing your experience. Our landline is attended to between 08:00 - 16:00 on weekdays. We reply to emails during the same period. We also attend to messages via soscial media during office hours, and after hours.

We apologise for the fact that we did not reply to your email, and will rectify the issue. Our office will contact you.

LL
Luca L's update06 Sept 2018, 21:13
Reviewer Update
The moment a reviewed is placed for everyone to see you respond but when one asked for onformation on an order you dont reply not even in office hours!!!
Benna Bok
Benna Bok's reply06 Sept 2018, 21:18
Official

We reply to messages during office hours on weekdays. Since this message was received after hours, we rep**** as we reply to all Hello Peter entries. We also resolve matters in an amicable manner with our valued clients.

LL
Luca L's update06 Sept 2018, 21:19
Reviewer Update
I sent you a direct email to your bennabok email to which you did not respond. After you not reply I turned to hellopeter.
Benna Bok
Benna Bok's reply06 Sept 2018, 21:21
Official

We apologise once again for the inconvenience. We did reply to you via email tonight and our office will contact you during office hours.

LL
Luca L's update06 Sept 2018, 21:23
Reviewer Update
Yes after a hellopeter review. I will wait and see if you contact me
LL
Luca L's update07 Sept 2018, 21:12
Reviewer Update
Benna bok gave me a full refund for the order I did not receive