Terrible client service - Benna Bok

I placed and paid for my order 22nd of June 2018. Still haven't received my order. Followed up with several emails, Facebook messages and calls, but no luck. Also been promised by Adrian (Manager of the business) that he will personally check up on my order, or I can choose to take a refund. I requested to have the refund on the 17th of September already which I was told will take 7 working day. To this date still no refund. All these statements and the video from the owner is full of empty promises as she said we can contact her directly and she will gladly sort things out. But then get referred to the lawyers, Van Stadens Inc, who is waiting on instructions from their client. I have also now been blocked on Facebook, so can't comment on any posts.