Shocking Customer Service

I placed an order for a pair of shoes with this company on 21 June 2018. After multiple emails, Facebook messages and 2 phone calls (which were not answered), I have still not received my goods or any information regarding when/if I will ever receive my order.

The only communication platform from which I receive an answer is Facebook messenger, and it is always the same generic automated response about their 5 - 30 day manufacturing lead time policy; my order is now well over the 30 days.

As I am a student with limited time, I asked my mother to follow up on my order with Benna Bok for what must have been the 6th time; she was then told that someone would contact me - I am still waiting for said contact 2 days later. My mom inquired again about the order again yesterday, and was rudely threatened with a lawyer by the manager of this company.

This is shocking customer service!