PB
Pamela B

1 reviews | Active since Sept 2018

18 Sept 2018, 08:13

REFUND

We have canceled our order (2585) with them for VARIOUS reasons. In order to cancel said order my husband had to sign a document and in the document they said that they would give our refund within 7 days. Well my husband signed and sent them this document on the 15th of August 2018. It is now the 18th of September 2018 and he, as to date, still received nothing. He emailed and phoned NUMEROUS times, but they dont answer his emails nor his phone calls. They keep telling everyone on this site to try and resolve this in a AMICABLE manner, that they as a business has VALUES and that they are not a ****... but despite everything they say our calls and emails remains unanswered and our refund is yet to be seen. I wish we would have seen these reviews before ordering.

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Replies (4)
Benna Bok
Benna Bok's reply18 Sept 2018, 08:36
Official

Good day

Apologies for the service you've received.

Phone calls are answered between 08:00 - 16:00 on weekdays. Emails, as well. Our orders are dispatched 5 days a week, and we pay refunds.

Our office will contact you.

Benna Bok

Best regards,

PB
Pamela B's update20 Sept 2018, 08:21
Reviewer Update
Still waiting to be contacted (as your reply stated you will), still hoping for an answer from them or their attorney on my numerous emails, still trying to get them on a phone (during their working hours) and still waiting to get our refund.
PB
Pamela B's update26 Sept 2018, 10:53
Reviewer Update
It is the 26th of September 2018 and they still did not contact us or given our refund back
PB
Pamela B's update19 Oct 2018, 20:04
Reviewer Update
It is the 19th of October 2018 and they still did not contact us or given our refund back.