Poor service or ****?

I was really hoping not to add my voice to this ever growing thread of complaints about Benna Bok. I only got any kind of reply from them after I commented on their page that I will be making a case. I am very sad to see a South African business with so much potential with such terrible disregard for their clients. As expected my comment was deleted. They have loads of time to thank people who express their 'patience', can make videos to say sorry and ask for prayers, get interdicts against a troll but cant treat the people who have been waiting with any respect. Since when does refunds only come after you have signed a document... and then has to take 7 days for them to process it? No, if you messed up, make it right! This refund comes with terms only suited to them. I am expecting to be blocked from their page . How is this trying to make things better Benna Bok? I feel you need to just give me my money back, with interest, so that I can buy a bag from someone else. I will not be signing anything. My next step will be making a case at the SAPS for *****, or do you have a picture of the bag you are making for me? Or even a picture of your workshop?