Hellopeter
Share Your Experience
YT
Yvonne T

1 reviews | Active since Aug 2018

07 Aug 2018, 09:08

POOR SERVICE - NO DELIVERY.

BENNA BOK RAN AN ADVERT ON FACEBOOK DURING JUNE 2018. I PLACE MY ORDER AND PAID IN FULL. THEY ACKNOWLEDGED MY PAYMENT. UP TO NOW I HAVE NOT RECEIVED MY ITEM, ORDERED. DELIVERY DATE IS DUE. I SEND MAILS REQUESTING DELIVERY DATE OR AT LEAST AN INDICATION AS TO WHEN DELIVERY WILL TAKE PLACE. NO ANSWER ON MY MAILS SEND. NO ANSWER ON VOICEMAIL RECEIVED. THEIR SERVICE ABSOLUTELY SUCKS.

0
Replies (6)
Benna Bok
Benna Bok's reply07 Aug 2018, 09:14
Official

Good day

Our manufacturing lead time of 5 - 30 working days is part of our Terms and Conditions you willingly agreed to be bound to. Before placing the order, the system requested that you tick a box to confirm that you've read and understood our Ts&Cs. If you elected not to tick the box, the system would have cancelled the order.

We are still within our agreed manufacturing lead time as far as this order is concerned. We are sorry you had this experience with Benna Bok and will contact you today to resolve this matter.

Benna Bok

YT
Yvonne T's update07 Aug 2018, 12:02
Reviewer Update
THEN OUR DAYS DO NOT SEEM TO TELLY. I ONCE AGAIN SEND YOU AN EMAIL REQUESTING YOU TO AT LEAST INDICATE WHEN YOU INTEND DOING A DISPATCH OR DELIVERY. I ALSO POINTED OUT TO YOU WHY I REQUESTED YOU TO GIVEN ME AN INDICATION. I WISH TO PUT IT ON RECORD THAT I AM STILL OF THE OPINION YOUR CUSTOMER SERVICE SUCKS. BE AS IT MAY, I NOW ASK YOU THROUGH HELLOPETER TO GIVE ME AN INDICATION TO DISPATCH OF MY ORDER AND SURELY YOU SHOULD BY NOW KNOW HOW FAR THE ORDER IS. I FURTHER WISH TO INFORM YOU THAT I AM NOT A VERY GOOD ADVERTI*****T FOR YOU. FOOD FOR THOUGHT: WORD OF MOUTH IS FAR GREATER THAN INK ON PAPER.
Benna Bok
Benna Bok's reply07 Aug 2018, 12:06
Official

Yvonne

Our office did contact you via email already today, as discussed. The owner of this business will contact you again today.

YT
Yvonne T's update07 Aug 2018, 12:16
Reviewer Update
I AM WAITING IN ANTICIPATION FOR AN INDICATED DISPATCH DATE. THAT IS ALL I WANT TO KNOW.
YT
Yvonne T's update07 Aug 2018, 13:02
Reviewer Update
My oh my...at last!!! I received notification via for Benna Bok email that my order is to be completed by the 14th August 2018 thereafter it will be send for quality check which could be 24-72 hours (another 2-3 days) and THEN hopefully I will have my order in hand, by the arrival of Spring. I am still waiting in anticipation to actually use my handbag. Geewhiz was it that difficult Benna Bok to just answer a simple question? Please as I mentioned in my mail to you, if I could be of any advise to you and take it from business owner, work on your customer relations in a much more friendly manner without always having to always slap T's&C's. Friendliness cost nothing. I surely believe it would not ever be necessary for you or your LAWYER having to phone any of your irate customers. If you keep your customers updated on a progress report every now and then, your will most definitely not find yourselves on HelloPeter ever again and NO customer will ever be frustrated again. Thank You for your feedback.
Benna Bok
Benna Bok's reply07 Aug 2018, 13:05
Official

Dear Yvonne

You are welcome. We are glad that we could resolve this dispute in an amicable manner. We are committed to customer servivce and will continue to make our valued clients happy. Thank you for your support.