Poor Quality of product

I just want to warn everyone who wants to buy from Benna Bok.

My husband bought one of their special were you get a messenger bag with the handbag. He phoned them numerous times to make sure that he will receive it before my birthday. They kept assuring him the he will get his order in time. He did not. But reading the messages on this form I am glad to say that we did get the order the next week.

I was very happy when I got my present. I used the messenger bag every day because it was so small and convenient. I had only used the handbag about 3 times when I noticed the logo came lose. I also noticed that the zipper part of the handbag had been cut to make it smaller and that had started to unravel.

It had been about 14 days after I received the order that I decided to return the handbag because of its poor quality. I email Benna Bok only to receive a reply that I had not returned the order within 7 days and their policy only gives a 7 day free return. They will refund me with a deduction of 25% for the cancellation fee.

I rep**** to them that I was very unhappy with this, as it was not my fault the handbag was made poorly. I had to return it on my costs as well. After a few emails to and from them they started intimidating me with legal actions not even to mention how rude the manager was. I stated that I will tell my story on Facebook and other social media sites. The reply I got from Adrian Louw was "Ons regspan het jou ge****ak. Ons doen niks onwettig nie maar dit wil blyk of jy wil baklei. Bring it on."

I was then contacted by their lawyer to say that they will only refund me with a 25% cancellation fee. I told him that I did not want to cancel my order. I sent it back because it was damaged. Why must I lose money for something that was their fault?

They still won't give me a full refund. I am very disappointed in their client services and in the poor quality of their products.