Pathetic customer service

What a frustrating experience. Initially I was so excited and ordered 2 handbags on the 20th of August 2018 and paid in full. Order number provided 3318.

On the 27th of August I emailed them asking when I can expect delivery (as this was not communicated by them). They rep**** on the same day, stating that manufacturing time is between 5 - 30 days, which mean my order will be ready by 4 October, and then be posted after that.

On the 9th of October 2018 I haven't heard anything from them, and mailed them requesting some feedback on the dispatch date. On the 10th of October they rep**** stating that they have had production problems and that lead times will be given to clients. They have appointed a customer service representative to help deal with the customers.

On the 15th of October I emailed them again, asking when I can expect my order, as this was promised in the email on the 10th but nothing has been communicated. No response from their side.

On the 22nd of October I emailed them again, asking them to respond on my email of the 15th. They rep**** providing numerous excuses why they haven't rep****, and Angelique (customer rep) promised to follow up with the processing department regarding my order.

On the 30th of October I emailed them again stating that I am a very unhappy customer, that my order is part of a present and I need to know if I will have it in time or need to make alternative plans. Again requesting a lead time for my order.

NO RESPONSE on the last email.

Will NEVER use them again - even if the product (if I ever do receive it) is amazing. Such a frustrating experience.